FAQs
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Orders
I didn’t receive my order confirmation email. What should I do?
First, check your spam or junk folder. If you still don’t see it, please contact us. To
prevent this in the future, add our email address info@getrisemore.com to your
address book.
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Can I add, change, or cancel my order after placing it?
Because we process orders quickly, changes and cancellations are only possible if you
reach us immediately after placing your order. Please contact us through the Contact
Us page.
Shipping & Delivery
When will my order ship?
Most orders ship the same day or within 48 hours (Monday–Friday before 3 PM).
Orders placed after 3 PM, on weekends, or on holidays will ship the next business day.
What shipping methods do you use?
USPS Ground Advantage: 2–5 business days
● USPS Priority Mail: 2–3 business days
How long will it take to receive my order?
Delivery depends on your location:
● Texas customers: 1–3 business days
● Other states: 3–5 business days
Do you ship discreetly?
Yes. All packages are shipped in plain USPS or poly mailers. Delivery personnel will
not know the contents.
What days do you ship?
We ship Monday through Friday, from 9:00 AM to 3:00 PM (CST).
Tracking
I still haven’t received my tracking number.
Tracking numbers are emailed once your order ships. If you don’t see it, check your
spam folder or contact us.
How do I track my order?
Click the tracking number link in your shipping confirmation email to see real-time
updates on the USPS website.
Payments
My card was declined, but I was still charged. Why?
When a transaction declines, your bank may place a temporary hold on the funds. This
is not an actual charge. The hold usually disappears within 24–48 hours, depending on
your bank.
Why does my card keep getting declined?
This often happens if the billing address entered does not match the one your bank has
on file. Please double-check your details before resubmitting.
Support & Policies
What’s your response time?
We usually respond to emails within 24 hours.
Do you offer free samples?
Not at this time.
I’m not happy with my purchase. What can I do?
We stand by our satisfaction guarantee. Please email us, and our team will work with
you to resolve the issue.
